FAQ's

 
 

Where are you located? 

We’re in the heart of Merchant City on Albion Street (right across from Merchant Square). We’re a 5 minute walk from Queen Street train station and a 7 minute walk from Glasgow Central train station. There is on-street parking in Merchant City but it can be expensive but there is  Q Carpark right across from the shop (which is slightly cheaper).  If you're travelling by bus, we're an 8 minute walk from Buchanan Street Bus Station. 


Do I need an appointment? 

Quite simply, yes! We don’t want to turn anyone away so please call, email or use our online form to book your appointment.  However if you're passing by, you can pop in to see us - even if we can't show you our dresses or see you right away we may have a spare appointment later that day. 


Do you charge for an appointment? 

We don't charge for our mid-week and weekend appointments however we do take a £20 refundable deposit for our private and late Thursday evening appointments.  This is refunded once you arrive in-store but is non refundable should you cancel or not turn up. 


How long is an appointment? 

Our appointments are between 1 and 1.5 hours - this gives you time to try on a variety of dresses and find The One! 


What is a private appointment? 

A private appointment is available on a Thursday only. You and your bridal party will have the shop to yourselves and will be treated to 1.5 hours of unlimited access to our entire collection of designer gowns with one of our experienced Stylists. Every appointment will also enjoy a complimentary bottle of Prosecco and sweet treats! We charge £20 for a private appointment, which is refunded when you arrive. It's non refundable if the appointment is cancelled or you don't show up.  All private appointments must be booked in advance and specified when booking - ask and you shall receive! 


Who does my appointment?

You will spend time with one of the Melle Cloche sisters (either Jac or Lisa) who have years of experience helping brides find the perfect style for their wedding day. Both sisters are friendly, approachable and have a knack for picking The One! If you come in at the weekend then you’ll have the pleasure of meeting our weekend Stylist Kendra, who is a bride herself so loves talking all things weddings.


Do you do late nights? 

We offer late night appointments on Thursdays in the spring and summer months. These must be  booked in advance and like private appointments require a £20 fee, which is refunded once you arrive.


Who should I bring with me?

We suggest you bring no more than 2 or 3 people - this keeps it personal for you and doesn’t involve lots of opinions. If you are bringing more people then please call the shop and let us know in advance. 


Can kids come into the shop?

Of course, we love kids and babies (when they don’t have sticky chocolate fingers obviously!) and we will do our best to accommodate. However we suggest that you bring someone along with you to look after them and that you bring them in mid-week rather than at the weekend. This will make it less stressful for you as the shop tends to be quieter. 


What should I wear?

A nude bra with detachable straps and nude pants are the perfect combo when trying on dresses but if you don’t have nude, then white will do. It’s best to avoid black or pattered underwear. 


What size sample gowns are available to try on?

Our dresses come in a variety of sizes but most of our samples are size 10, 12, 14 and some 16. 

If you're bigger than a size 16, then let us know before hand as we have a great range of plus-size samples.


What if they don’t fit me?

Our Stylists are fully trained to fit you in the samples, so if they're too big you'll be pinned in.  If they're too small then we have ways of leaving the back open but discretely making them look like they fit. If you're really worried about a dress not fitting, then all sizes are clearly displayed on our dresses, so feel free to check before making your choice. 



Who decides what I try?

You do! We’ll chat about what shapes and styles you like, then let you pick some dresses out. This gives us an initial idea and helps us to make suggestions of our own throughout the appointment. 


What prices are your dresses?

Our collection starts at £1,000 and goes up to £2,500, however most of our collection is priced between £1,500 and £1,800. If you're looking to stick to a budget then let us know - we don’t want to put you in a dress that's over your price range.  We also have an amazing range of ex-sample dresses which range from £300 to £1,000 - this is always a great way to get the designer dress of your dreams at a fraction of the price. 


How long does a dress take to come in?

All our dresses are made to order and take up to 6 months to be delivered. However if you’re on a short timescale then some designers offer a rush order for a small fee. 


What is the ordering process? 

Once you find your dress, we take your measurements and it’s ordered by us direct from the designer. 


I've bought an ex-sample - is the process any different?

Our beautiful ex-sample dresses are sold as seen, but their amazing price tag includes having the dress cleaned and any loose threads or missing buttons etc fixed. 


What do I pay and when?

We ask that you pay a 50% deposit at the time of ordering and the remaining balance will be due at your first fitting. If you’re unable to pay 50% of your dress then ask us about our other payment options which may be more manageable for you. 

We accept card and cash payments. Unfortunately we don’t accept American Express. 


When will I have my fittings?

If you choose to have your alterations done with us then we book you in about 6 to 8 weeks before your wedding for your first fitting. Your second fitting will take place a few weeks later and then if you require a third fitting that can be done as near to the date as required. 


What happens if I don’t live in Scotland?

We do gets brides from time to time who don't live in Scotland so please let us know in advance and we will do our best to accommodate  you as much as possible. 


What happens if I lose weight?

Lots of brides lose weight before their wedding but if you feel you have dropped one or two sizes or more then call the shop and we'll get you in for your fitting earlier so we have more time to work on your dress. 


How much are alterations?

You are not obligated to have your alterations done with us, but if you do, we offer a package which is £255.  This covers shoulders, waist, bust and hem alterations; it also includes adding  or removing straps, belts, buttons etc. However if you’re looking to modify the dress or add sleeves etc, then there will be an additional charge for the work to be carried out and extra fabric.


Who does the fittings?

We have two Seamstresses, Karen and Tracey. Both have over 20 years experience in altering bridal and bridesmaid dresses.  Whichever Seamstress does your first fitting will be the same one that will carry out the alterations on your dress and all other fittings from then on. 


What days can I get my fittings?

Our fittings day is a Thursday and we offer fittings right up until 7pm. 


What do I need for my fittings?

Bring along your wedding shoes and underwear. Your first fitting is the most important as this is when the seamstress pins your dress to the exact length you need, so it’s important that you’re prepared. It’s also advisable to not bring too many people to your fitting - keep it small, as too many people can be distracting for our seamstress who is trying to make the dress perfect for you.  It can also be quite long and a bit boring for other people so bare that in mind! 


What about accessorising my dress?

We have a fantastic range of accessories in our shop and online. You can book in for a 30 minutes styling appointment at your fitting which means one of our Stylists can help you choose a veil or hair accessory that will compliment your dress beautifully.  


When do I collect my dress?

We’re happy to store your dress free of charge right up to the final weeks before your wedding. Most brides collect their dress a few days before their big day, but it’s entirely up to you


How is my dress stored?

Your dress will be pressed then packed in one of our large white zip bags. We'll also pack your veil and any accessories along with it. If you’re getting married abroad, then we can pack it in a carry-on box for you - just ask at your fitting. 

We also sell flight boxes in-store which we can pack perfectly for you taking on your flight - prices start at £40. 


How do I clean and store my dress after my wedding?

We offer an aftercare package where we clean your dress along with fixing any small tears or lost buttons. It's then steamed and packed in a beautiful ivory bridal box with tissue for you to lovingly store forever.  Our aftercare package costs start at £195.