Where are you located? 

We’re based in the ground floor of a beautiful townhouse in Glasgow, just between Charing Cross and Finnieston. We’re a 6 minute walk from Charing Cross station and there are lots of bus links along Sauchiehall Street. We’re also just off the motorway so if you’re bringing your car there is pay and display on-street parking on the terrace and also along Sauchiehall Street.

Do I need to make an appointment? 

You absolutely do - we want to make sure every bride feels special and never rushed therefore, we only work by appointment.

Do you charge for an appointment? 

Like many of the higher end boutiques we charge a small booking fee of £25 for an appointment. This payment can be redeemed against the purchase of your dress on the day.

As our appointments book up in advance we’re unable to refund cancelled appointments with less than 72 hours notice.

Sample sale appointments are subject to a £15 booking fee as are ‘second look’ and styling appointments.

Styling appointments for brides that have bought their dress with us are free of charge.

Why do you charge for an appointment?

Firstly bridal boutiques aren’t like most retailers because we don’t operate like other shops. It’s not the same as breezing in and out of any other high street shop, selecting a few items to try on in the fitting room unaided.

Where else (unless you’re a celebrity) would you get exclusive use of a boutique or dedicated area for just you and your guests, a glass of Prosecco and a personal stylist who will give one-to-one attention and help you find the perfect dress to suit your shape, style and budget? 

From a business point of view we now rarely get last minute cancellations and no-shows which being a small independent boutique can seriously impact our business.

How long is an appointment?

Bridal Appointment: 1 hour, 45 minutes
Sample Sale Appointment: 1 hour
Bridesmaid Appointment: 1 hour
Second Look Appointment: 45 minutes
Accessories/Styling Appointment: 30 minutes

Who does my appointment?

We’re a small team so you will spend time with either one of the Melle Cloche sisters (Jac or Lisa) who have years of experience helping brides find the perfect dress. Both sisters are friendly, approachable and have a knack for picking The One! If you come in at the weekend then you’ll have the pleasure of meeting our weekend Stylists Katie and Yasmin.

How many guests can I bring with me?

We allow up to three guests (max) to accompany you to your appointment - there will be no change to this policy or any exceptions.

Do you offer Prosecco?

For all bridal appointments we offer the bride and her guests a glass of Prosecco or Bucks Fizz.

For bridesmaid appointments we have a small drinks fridge filled with canned cocktails with which bridesmaids are free to help themselves.

All guests are welcome to help themselves to soft drinks and water throughout their appointment.

What should I wear?

A bra with detachable straps and nude pants are the perfect combo when trying on dresses but if you don’t have nude, then white will do. It’s best to avoid black or pattered underwear if you can.

Can I take photos?

This is a tricky one for us…

We can’t and won’t stop you taking photos but we would prefer that you don’t. There are a number of reasons for this, the obvious one is the dress doesn’t fit you properly (even if you feel it does) so a picture of a dress which is a couple of sizes too big or small is never going to photograph well.

We’ve also found that once your bridal party start taking pics then the appointment can change and it’s all about how you look through a phone screen rather than how you feel in the dress. Our advice is be in the moment - picking your dress is a great experience to share with your nearest and dearest so ditch the phones and enjoy the moment.

What size sample gowns are available to try on?

Our dresses come in a variety of sizes but most of our samples are size 10, 12, 14 and some size 16. 

Our Stylists are fully trained to fit you in the samples, so if they're too big you'll be creatively pinned in.
If they're too small then we have ways of leaving the back open but discretely making them look like they fit. If you're really worried about a dress not fitting, then check out each designers page in our collections which will give you an idea of the sizes we carry.

Who decides what I try?

You do! We’ll chat about what shapes and styles you like, then let you pick some dresses out. This gives us an initial idea and helps us to make suggestions of our own throughout the appointment. 

If however you’re really unsure of what to choose, then we’re happy to pick dresses out for you.

What prices are your dresses?

Our main made-to-order collection starts at £1,800 and goes up to £2,800, however a sweet spot for us is around the £2k price point.

We do offer a lower price point from our more ‘ready to wear’ collection which is priced between £595 and £795.

If you're looking to stick to a budget then let us know - we don’t want to put you in a dress that's over your price range. 

We also have an amazing range of ex-sample dresses all under £995, this is always a great way to get the designer dress of your dreams at a fraction of the price. 

How long does a dress take to come in?

On average dresses take approx 6-8 months to arrive in but post-Brexit there can be delays so please bare that in mind.

If there’s a particular designer you’re interested in then go to that designers page and it will tell you the approx delivery time and if priority delivery is an option. Please be aware though that priority delivery with some designers come with a fee - this can be as much as 20% in some cases so it’s always best to avoid that if you can.

At your appointment your stylist will keep you informed of what dresses are available to you within your timescale.

What is the ordering process? 

Once you find your dress, we take your measurements and it’s ordered by us from the designer. 

I've bought an ex-sample - is the process any different?

Our beautiful ex-sample dresses are sold as seen, but all samples have been professionally cleaned and checked and repaired (if required) by our seamstress so are in excellent condition. However we always encourage you to check the sample yourself to make sure you’re happy with the dress and any small flaws it may have.

What do I pay and when?

We ask that you pay a 50% deposit at the time of ordering and the remaining balance will be due at your first fitting.

We require sale dresses to be paid in full at time of purchasing.

We accept all major cards (except American Express) and can accept cash payments.

When will I have my fittings?

If you’re a bride then we book you in with our senior Seamstress Tanya about 8 to 12 weeks before your wedding for your first fitting.

Your second fitting will take place about 4 weeks later and then if you require a third fitting that is usually about a week before the wedding, although not everyone will require a third fitting.

If you’re a bridesmaid then we book you in with our Seamstress Amy anywhere from 12 weeks to 4 weeks before the wedding. Most of our bridesmaids don’t come back for a second fitting as it’s collection only but if you’re required to try on again then an appropriate time will be arranged by Amy.

All bridal & bridesmaid fittings take place on a Thursday/Friday only.

What happens if I don’t live in Scotland?

We do gets lots of brides who don't live local so please let us know in advance and we will do our best to accommodate  you as much as possible with fitting timescales and collections.

What happens if I lose weight?

Lots of brides lose weight before their wedding but if you feel you have dropped one or two sizes or more then call the shop and we'll get you in for your fitting earlier so we have more time to work on your dress. 

There may be an extra charge added to your alterations package depending on how many sizes you have changed.

How much are alterations?

We offer an alterations package which is £345.  This covers shoulders, waist, bust, hem and bustle alterations, however if you’re looking to customise your dress in any way then there will be an additional charge for the work to be carried out which we’re happy to quote for before the work is done.

Our bridesmaid alterations are individually priced and always discussed before any work is carried out.

Who does the fittings?

Your bridal dress will be fitted by Tanya and bridesmaid dresses by Amy. Both Seamstresses have years of experience and have fitted and altered hundreds of dresses.

What days can I get my fittings?

Our fittings days are on a Thursday and Friday only.

Unfortunately we’re unable to offer any fittings on any other days or after 5pm.

If you’re unable to commit to either of those days then let us know and we’ll happily refer you to one of our independent recommended seamstresses in the Glasgow area.

What do I need for my fittings?

Bring along your wedding shoes and underwear. Your first fitting is the most important as this is when our fitter pins your dress to the exact length you need, so it’s important that you’re prepared. We also ask that you only bring one guest to your fitting. We prefer you to keep it small, too many people can be distracting for the fitter who is trying to make the dress perfect for you.  It can also be quite long and a bit boring for other people so I’m sure they won’t mind.

The balance of your dress is also payable at your first fitting.

What about accessorising my dress?

We have a fantastic range of accessories in our shop and online. You can book in for a 45 minute styling appointment and have one of our Stylists help you choose a veil or hair accessory that will compliment your dress beautifully.  

A styling appointment requires a £15 booking fee which is redeemable against your purchase on the day.

Does my dress come in a bag when I collect?

Your dress will be steamed and packed in one of our large white zip bags. We'll also pack your veil and any accessories along with it. If you’re getting married abroad, then we can pack it in a carry on box for you - just ask at your fitting. 

We also sell flight boxes in-store which we can pack perfectly for you taking on your flight - prices start at £49. 

How do I clean and store my dress after my wedding?

We offer an aftercare package where we clean, steam and pack your dress in a beautiful ivory bridal box with acid free tissue for you to lovingly store forever.  We also offer an additional repairs service where we can fix any loose buttons, threads, torn lace etc.

Our aftercare package costs start at £195 .

We’re unable to offer our aftercare service for all dresses depending on fabric so please contact us for advice.